Refund Policy.
Clear, transparent guidelines for subscriptions and digital identity products.
SaaS Subscriptions
Kaimotech IT Solutions offers a free Explorer plan allowing you to evaluate our platform before purchasing. Because of this evaluation period, all subscription purchases are final and non-refundable once activated.
Subscriptions are billed annually. If you choose to cancel your subscription, your digital identity and access will remain active until the end of your current billing cycle. We do not provide prorated refunds for unused periods.
NFC Smart Cards
Physical NFC Smart Cards are custom-provisioned. Returns are only accepted if the product arrives physically damaged or electronically defective.
You must report any defects to our support team within 48 hours of delivery, including photo evidence. Approved replacements will be dispatched within 7 business days at no additional cost. We do not offer cash refunds for functional NFC cards.
Cancellation Process & Disputes
- How to Cancel: You can cancel your subscription auto-renewal at any time from your Dashboard > Settings > Billing.
- Payment Failures: If an automatic renewal fails, your account will enter a 7-day grace period before core features are suspended.
- Disputes: If you believe there was a billing error, you must contact our support team within 7 days of the charge. Unauthorized chargebacks may result in immediate permanent account termination.
Need assistance with a billing issue?
Contact our support team →